The Truth About Negotiations

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Edition: 1st
Format: Paperback
Pub. Date: 2007-09-20
Publisher(s): FT Press
List Price: $24.14

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Summary

"The 53 Truths provide incredible insight into the art and science of negotiating. This is a must read for sales professionals but is equally beneficial to all who wish to be better negotiators." CHRIS WEBER, Vice President, West Region Enterprise, Microsoft Corporation "Negotiation skills can and must be learned. In her new book, Leigh provides the framework. A must read for negotiators at all levels of ability." ANTHONY SANTIAGO, Vice President, Global Sourcing & Supplier Management, Bristol-Myers Squibb "A superbly presented summary of practical tools and techniques for negotiating in all types of situations, and creating win-win solutions that result in enduring business relationships. Provides substantiated evidence of what works successfullyand pitfalls to avoidin the game of negotiation." RUSSELL Drs"SOUZA, International Credit Manager, Hallmark Cards, Inc. You can learn to be a world-class negotiator and get what you want! bull; The truth about how to prepare within one hour bull; The truth about negotiating with friends, colleagues, and spouses bull; The truth about the win-win litmus test This book reveals 53 PROVEN NEGOTIATION PRINCIPLES and bite-size, easy-to-use techniques that work.

Author Biography

Leigh Thompson is the J. Jay Gerber Distinguished Professor of Dispute Resolution and Organizations at the Kellogg School of Management, Northwestern University

Table of Contents

Introductionp. vii
If you have only one hour to prepare...p. 1
Negotiation: A natural gift?p. 5
Rehearsal might get you to Carnegie, but it won't help you negotiatep. 7
The power of making the first offerp. 11
What if you don't make the first offer?p. 15
Don't be a tough or a nice negotiatorp. 19
Four sand traps in the golf game of negotiationp. 23
Your industry is unique (and other myths)p. 27
Identify your BATNAp. 31
It's alive! Constantly improve your BATNAp. 35
Don't reveal your BATNAp. 39
Don't lie about your BATNAp. 43
Signal your BATNAp. 47
Research the other party's BATNAp. 51
Develop your reservation pricep. 53
Beware of ZOPA myopiap. 57
Set optimistic but realistic aspirationsp. 61
Plan your concessionsp. 65
Be aware of the "even-split" ployp. 69
The pregamep. 73
The gamep. 77
The postgamep. 81
What does "win-win" really mean?p. 85
Satisficing versus optimizingp. 89
There are really only two kinds of negotiationsp. 93
Ask triple-I questionsp. 97
Reveal your interestsp. 101
Negotiate issues simultaneously, not sequentiallyp. 105
Logrolling (I scratch your back, you scratch mine)p. 109
Make multiple offers of equivalent value simultaneouslyp. 113
Postsettlement settlementsp. 117
Contingent agreementsp. 121
Are you an enlightened negotiator?p. 125
The reciprocity principlep. 129
The reinforcement principlep. 133
The similarity principlep. 137
Know when to drop an anchorp. 141
The framing effectp. 145
Responding to temper tantrumsp. 149
What's your sign? (Know your disputing style)p. 151
Using power responsiblyp. 155
Saving facep. 157
How to negotiate with someone you hatep. 161
How to negotiate with someone you lovep. 165
Building the winning negotiation teamp. 169
What if they arrive with a team?p. 173
Of men, women, and pie-slicingp. 177
Know why the fish swimp. 181
It does not make sense to always get to the point...p. 185
Negotiating on the phonep. 189
Your reputationp. 193
Building trustp. 197
Repairing broken trustp. 201
Referencesp. 205
Acknowledgmentsp. 211
About the Authorp. 212
Table of Contents provided by Ingram. All Rights Reserved.

Excerpts

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