| PREFACE |
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XI | |
| ACKNOWLEDGMENTS |
|
XIX | |
| I A PRIMER IN LEARNING MARKET-DRIVEN THINKING |
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1 Thinking, Deciding, and Acting by Executives and Customers |
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3 | (14) |
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2 Case Study Research Methods for Learning How Executives and Customers Think, Decide, and Act |
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17 | (18) |
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3 Mapping Contingent Thinking by B2B Marketers and Customers |
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35 | (30) |
| II TOOLS FOR ILLUMINATING THE UNCONSCIOUS AND CONSCIOUS MIND |
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4 Balanced and Unbalanced Unconscious-Conscious Thinking: A Jewish Couple Buys a German Car and Additional Transformation Stories |
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65 | (20) |
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5 Advancing Understanding of Customers' Means-End Chains: Eric Drinks Twelve Cans of Beer and Talks to Girls |
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85 | (18) |
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6 Advancing from Subjective to Confirmatory Personal Introspection |
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103 | (26) |
| III CUSTOMER ASSOCIATE-TO-VENDOR (STORE) RETRIEVAL RESEARCH |
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7 Customer Automatic Thinking and Store Choice: Why Asking Customers to Think About a Named Store is a Mistake |
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129 | (10) |
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8 Automatic Thinking and Vendor Choices by Customers of Industrial Distributors: Mapping Customers' Vendor Mind Positions |
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139 | (24) |
| IV CASE-BASED RESEARCH FOR LEARNING GESTALT THINKING/DOING PROCESSES |
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9 Applying the Long Interview Method for Comparing Executive and Customer Thinking |
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163 | (28) |
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10 Holistic Case-Based Modeling of Customers' Thinking/Doing Brand Experiences |
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191 | (58) |
| V LEARNING HOW INITIAL BEHAVIOR AFFECTS FUTURE BEHAVIOR |
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11 The Influences of Brand Imprinting and Short-Term Marketing on Subsequent Customer Choices |
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249 | (16) |
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12 Customer Variety-Seeking Influence on Subsequent Brand Choice Behavior |
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|
265 | (14) |
| REFERENCES |
|
279 | (14) |
| INDEX |
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293 | |