Managing Emotions in the Workplace,9780765609373

Managing Emotions in the Workplace

by
ISBN13: 9780765609373
ISBN10: 0765609371
Format: Hardcover
Pub. Date: 2002-05-31
Publisher(s): Routledge
List Price: $236.25

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Summary

The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. This book discusses the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions.

The international cast of contributors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. The book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. It has broad appeal for professionals, students, scholars, and consultants in this emerging field.

Table of Contents

List of Figures and Tables
ix
Foreword xi
Anat Rafaeli
Preface xv
Neal M. Ashkanasy
Wilfred J. Zerbe
Charmine E.J. Hartel
Managing Emotions in a Changing Workplace
3(22)
Neal M. Ashkanasy
Wilfred J. Zerbe
Charmine E.J. Hartel
I. CHANGE
An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
25(20)
Jan M. Paterson
Charmine E.J. Hartel
Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger
45(25)
Tina Kiefer
Myths About Emotions During Change
70(7)
Charmine E.J. Hartel
Wilfred J. Zerbe
II. CONFLICT/INTERPERSONAL
The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
77(21)
Oluremi B. Ayoko
Charmine E.J. Hartel
A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
98(13)
Robert G. Janes
Andrea L. Rittman
How Are Moods Instigated at Work? The Influence of Relational Status on Mood
111(24)
Stephane Cote
D.S. Moskowitz
Managing Emotion in Workplace Relationships
135(8)
Charmine E.J. Hartel
Neal M. Ashkanasy
III. DECISION MAKING
Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
143(21)
Marta Sinclair
Neal M. Ashkanasy
Prithviraj Chattopadhyay
Maree V. Boyle
Emotional Intelligence: The Conceptual Issue
164(20)
Aaron Ben-Ze'ev
Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
184(28)
Donald E. Gibson
Scott J. Schroeder
Managing Emotions in Decision Making
212(7)
Neal M. Ashkanasy
Charmine E.J. Hartel
IV. EMOTIONAL LABOR
Obscured Variability: The Distinction Between Emotion Work and Emotional Labor
219(13)
Jamie L. Callahan
Eric E. McCollum
Emotional Work and Emotional Contagion
232(19)
Lyndall Strazdins
A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
251(25)
Charmine E.J. Hartel
Alice C.F. Hsu
Maree V. Boyle
Emotional Labor and the Design of Work
276(9)
Wilfred J. Zerbe
Charmine E.J. Hartel
Neal M. Ashkanasy
What Are the Management Tools That Come out of This?
285(12)
Neal M. Ashkanasy
Charmine E.J. Hartel
Wilfred J. Zerbe
References 297(36)
About the Editors and Contributors 333(6)
Index 339

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