Summary
Even the simplest notes can trigger procrastination, deliberation, and frustration in all of us. Thankfully, writing expert Sandra Lamb is here to provide tips for writing virtually all communications: emails, resumes, thank-you notes, collection letters, grant proposals, letters of complaint, press releases, and much more.An improved and expanded edition of the essential reference on restoring personality, civility, and grace back to business and personal communications.Geared toward today's edgier and more competitive business landscape.Includes twice as many models as the previous edition and new chapters on applying for jobs via email, writing business plans, creating book proposals, and drafting letters of apology and condolence.Previous edition sold 60,000 copies.
Author Biography
Sandra E. Lamb began her career as a technical writer, editor, and ghostwriter in the medical field. In the mid-eighties, she founded an advertising, public relations, and marketing corporation. During this time, she also instructed groups of corporate managers in the principles of effective writing and co-authored the book EQUITY SHARING. Currently, Lamb writes a humor column and is a free-lance writer for national magazines, specializing in women's issues. Her pieces have appeared in such magazines as Family Circle and Woman's Day.
Table of Contents
| Preface |
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ix | |
| Introduction |
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x | |
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1 | (19) |
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2 | (11) |
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13 | (7) |
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20 | (81) |
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21 | (9) |
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30 | (6) |
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36 | (3) |
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39 | (8) |
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47 | (8) |
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55 | (4) |
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59 | (6) |
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65 | (7) |
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72 | (4) |
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76 | (7) |
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Wedding and Engagement Correspondence |
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83 | (11) |
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94 | (7) |
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101 | (48) |
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102 | (7) |
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109 | (9) |
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118 | (15) |
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Applying Online and by Email |
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133 | (3) |
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136 | (7) |
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143 | (3) |
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146 | (3) |
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Employment, Business, and Employee Communications |
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149 | (33) |
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150 | (4) |
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154 | (5) |
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159 | (9) |
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Meeting Notices, Agendas, and Minutes |
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168 | (4) |
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172 | (4) |
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176 | (3) |
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179 | (3) |
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182 | (41) |
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183 | (6) |
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189 | (3) |
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192 | (7) |
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199 | (3) |
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202 | (2) |
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Technical Report and Technical Writing |
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204 | (3) |
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207 | (8) |
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215 | (4) |
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Questionnaires and Surveys |
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219 | (4) |
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Inquiries, Requests, and Response Communications |
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223 | (33) |
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224 | (6) |
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230 | (4) |
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234 | (6) |
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Confirmation and Acknowledgment |
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240 | (5) |
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245 | (5) |
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250 | (6) |
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Problems, Sensitive Matters, and Resolutions |
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256 | (38) |
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257 | (8) |
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Disagreements and Disputes |
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265 | (6) |
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271 | (4) |
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275 | (3) |
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278 | (9) |
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287 | (7) |
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Orders, Credit, and Collections |
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294 | (32) |
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295 | (5) |
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Credit Inquiry and Providing Credit Information |
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300 | (6) |
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306 | (3) |
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309 | (5) |
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Credit: Requesting an Adjustment in Payments |
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314 | (4) |
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Credit: Offering an Adjustment |
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318 | (3) |
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321 | (5) |
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326 | (11) |
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327 | (6) |
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333 | (4) |
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Public Relations, Publications, and Publicity |
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337 | (45) |
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338 | (3) |
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341 | (6) |
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347 | (3) |
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350 | (5) |
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355 | (3) |
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358 | (2) |
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360 | (2) |
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362 | (2) |
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364 | (2) |
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366 | (2) |
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368 | (3) |
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Public Service Announcement |
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371 | (2) |
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Media Alert and Photo Opportunity Alert |
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373 | (2) |
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375 | (2) |
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377 | (3) |
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380 | (2) |
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Electronic Communications |
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382 | (4) |
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Email, Electronic, and Online Communication |
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383 | (3) |
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386 | (22) |
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387 | (6) |
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Avoiding Discriminatory Words |
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393 | (15) |
| Index |
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408 | |
Other versions by this Author