How to Start a Home-Based Housecleaning Business, 2nd

by
Edition: 2nd
Format: Trade Paper
Pub. Date: 2005-10-01
Publisher(s): Globe Pequot
List Price: $19.90

Rent Book

Select for Price
There was a problem. Please try again later.

New Book

We're Sorry
Sold Out

Used Book

We're Sorry
Sold Out

eBook

We're Sorry
Not Available

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

Have you ever dreamed of starting your own home-based housecleaning business? Have you been hesitant to put your plans into action? This comprehensive guide contains all the necessary tools and strategies you need to successfully launch and grow your business. Authors Melinda Morse and Laura Jorstad combine personal experience with expert advice on every aspect of setting up and running a thriving home-based housecleaning business. They explain how to get started, develop a service manual, screen clients, serve customers, learn from the competition, and set up a home office. They even offer tips on how to use the Internet to grow your business. Learn all about: organising your business; getting clients and referrals; setting your rates and services; selecting cleaning products; billing and renewing contracts.

Author Biography

Laura Jorstad is a freelance writer and editor whose assignments have ranged from fly fishing to military history, self-help to science fiction. Born and raised on the Minnesota prairie, she now lives at the foot of the Green Mountains with her cat, Isabel.

Melinda Morse started her successful home cleaning business in 1994 to help pay for graduate school. She has since earned a PhD, expanded her business, and launched a successful writing career.

Table of Contents

Acknowledgments vii
Introduction: Why a Home-Based Business? ix
Considering a Home-Based Housecleaning Business
1(12)
Starting a Business: The Reality
1(7)
Is a Home-Based Housecleaning Business Right for You?
8(5)
Getting Started I: The Legalities
13(14)
What Kind of Business Am I?
13(3)
Choosing and Registering a Name for Your Company
16(5)
Applying for a Business License
21(3)
Setting Up a Business Bank Account
24(2)
Receiving Payments by Credit Card
26(1)
Getting Started II: Getting Your Business off the Ground
27(10)
Setting Fees
27(2)
Learning from the Competition
29(1)
Getting the First Client or Two
30(2)
How to Get a Business Logo
32(5)
How to Plan and Develop a Service Manual
37(30)
Presentation
38(1)
Cover Page
38(1)
Mission Statement
39(1)
The Consultation
40(1)
Clientele
40(1)
Services
41(1)
Confidentiality and Security
41(1)
Client Mailing List
41(1)
Safety
42(1)
Rates
42(1)
Scheduling
43(1)
Cancellations
43(1)
Billing and Payments
44(1)
Contract Renewal
44(1)
Community and Charitable Causes
45(1)
General Information
45(1)
Room Plans
45(1)
Sample Service Manual
46(21)
How to Screen Clients
67(6)
By Telephone
67(1)
In Person
68(5)
Cleaning 101
73(18)
The Well-Stocked Cleaner
73(3)
A Cleaning Play-by-Play
76(3)
Stains
79(7)
Scheduling
86(1)
Taking Care of Yourself
87(4)
Understanding and Serving Customers
91(8)
Five Essential Elements of Customer Service
93(6)
Setting Up the Home Office
99(8)
Basic Equipment
99(5)
Privacy
104(3)
Record Keeping
107(10)
Cash or Accrual?
108(1)
The Business Checkbook
108(1)
Mileage Records
109(1)
Income Records
109(1)
Expense Records
109(3)
Monthly Net Income Statement
112(1)
Client Records
113(1)
Invoicing
113(4)
Taxes
117(8)
Deductions for the Home-Based Business
117(3)
Deductions for the Housecleaning Business
120(5)
Insurance and Bonding
125(8)
Liability Insurance
125(6)
Bonding
131(2)
Advertising
133(10)
The Internet
134(1)
Yellow Pages
135(1)
Newspapers
136(1)
Flyers
137(1)
Business Cards
138(1)
Magnetic Car Signs
139(1)
Networking
140(1)
Word of Mouth
141(1)
Fund-raising and Community Outreach
141(2)
When Bad Things Happen to Good Housecleaners
143(6)
First Aid
146(3)
The Future
149(4)
Becoming an Employer
149(2)
Becoming a Specialist
151(2)
Appendix I Checklist of Start-Up Requirements
153(1)
Appendix II Resources
154(5)
Where to Get Your Business Questions Answered
154(2)
Where to Get Your Housecleaning Questions Answered
156(1)
Support and Sanity for Entrepreneurs
157(2)
Appendix III Blank Room Plans
159(20)
Index 179(3)
About the Authors 182

Excerpts

"I would strongly recommend that you refrain from a Cash Only policy. Requesting payments in cash is highly unprofessional and a bit shady these days. Years ago, housecleaners were not able to maintain bank accounts due to low wages, or they could not afford to have taxes removed from their wages. Today's independent housecleaners can more than afford to maintain a banking account, and as a sole proprietorship, you are responsible for your own taxes. Dealing with cash is tricky; it's too easy to put the cash into your pocket, spend it, and not record it.

You need to create a paper trail for each transaction. Insist on personal checks or credit cards. If someone must pay with cash, never allow them to leave cash sitting unattended, such as on a kitchen counter. It's too easy for strangers to come along and help themselves to your money, and you have absolutely no claim or proof that you did or didn't receive the cash....."

Excerpted from Housecleaning Business by Laura Jorstad, Melinda Morse
All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.