House of Quality (Qfd) in a Minute: Quality Function Deployment,9780967602301

House of Quality (Qfd) in a Minute: Quality Function Deployment

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ISBN13: 9780967602301
ISBN10: 0967602300
Format: Paperback
Pub. Date: 2000-12-01
Publisher(s): Chi Pub
List Price: $31.45

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Summary

Product and service quality is very important in today's global and competitive economies. Quality function deployment is an effective tool that will help an organization become more competitive by designing its products to satisfy the customer's requirements. In this book, the manager is guided on a step-by-step process to attaining that goal. The book is precise and direct and focuses on the key issues surrounding building the House of Quality. By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities are developed, and how activities can be benchmarked. The manager also understands how to solve the critical problems that help achieve customer satisfaction.

Author Biography

Christian N. Madu is research professor and chair of the Management Science Program at the Lubin School of Business, Pace University, New York

Table of Contents

Preface iv
Biographical Sketch v
History and Definition of Quality Function Deployment (QFD)
1(8)
Voice of the Customer
9(8)
House of Quality
17(10)
QFD and the Analytical Hierarchy Process
27(8)
QFD and Benchmarking
35(8)
QFD and Strategic Planning
43(12)
QFD and Statistical Quality Control
55(16)
Stakeholder vs. Customer in Product Design
71(12)
QFD and Concurrent Engineering
83(8)
QFD, Cost Control and Productivity Improvement
91(10)
Index 101

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