Introduction |
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xi | |
1 Types of Negotiation |
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1 | (12) |
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2 | (3) |
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5 | (4) |
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Multiple Phases and Multiple Parties |
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9 | (2) |
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11 | (2) |
2 Four Key Concepts |
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13 | (16) |
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15 | (8) |
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23 | (1) |
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24 | (2) |
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Value Creation Through Trades |
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26 | (2) |
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28 | (1) |
3 Preparation |
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29 | (16) |
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Step 1: Consider What a Good Outcome Would Be for You and the Other Side |
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31 | (2) |
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Step 2: Identify Potential Value Creation Opportunities |
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33 | (1) |
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Step 3: Identify Your BATNA and Reservation Price, and Do the Same for the Other Side |
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34 | (1) |
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Step 4: Shore Up Your BATNA |
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35 | (1) |
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Step 5:Anticipate the Authority Issue |
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36 | (3) |
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Step 6: Learn All You Can About the Other Side's People and Culture, Their Goals, and How They've Framed the Issue |
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39 | (1) |
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Step 7: Prepare for Flexibility in the Process Don't Lock Yourself into a Rigid Sequence |
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40 | (1) |
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Step 8: Gather External Standards and Criteria Relevant to Fairness |
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40 | (1) |
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Step 9: Alter the Process in Your Favor |
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41 | (2) |
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43 | (2) |
4 Table Tactics |
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45 | (24) |
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How to Play the Game Well |
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Getting the Other Side to the Table |
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46 | (2) |
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48 | (1) |
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Tactics for Win-Lose Negotiations |
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49 | (8) |
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Tactics for Integrative Negotiations |
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57 | (5) |
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General Tactics: Framing and Continual Evaluation |
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62 | (5) |
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67 | (2) |
5 Frequently Asked Tactical Questions |
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69 | (10) |
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70 | (2) |
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72 | (2) |
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FAQs About People Problems |
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74 | (5) |
6 Barriers to Agreement |
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79 | (16) |
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How to Recognize and Overcome Them |
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80 | (3) |
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83 | (1) |
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Informational Vacuums and the Negotiator's Dilemma |
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84 | (2) |
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86 | (1) |
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87 | (2) |
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Differences in Gender and Culture |
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89 | (2) |
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Difficulties in Communication |
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91 | (1) |
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92 | (1) |
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93 | (2) |
7 Mental Errors |
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95 | (14) |
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How to Recognize and Avoid Them |
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96 | (2) |
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98 | (2) |
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100 | (2) |
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102 | (2) |
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104 | (2) |
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106 | (3) |
8 When Relationships Matter |
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109 | (12) |
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A Different Notion of Winning |
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110 | (2) |
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How Perceptions of Relationship Value Affect Negotiations |
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112 | (3) |
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115 | (4) |
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119 | (2) |
9 Negotiating for Others |
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121 | (8) |
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Whose Interests Come First? |
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122 | (1) |
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123 | (1) |
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124 | (3) |
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127 | (2) |
10 Negotiation Skills |
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129 | (14) |
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Building Organizational Competence |
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130 | (3) |
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Negotiating as an Organizational Capability |
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133 | (5) |
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What Makes an Effective Negotiator? |
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138 | (2) |
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140 | (3) |
Appendix: Useful Implementation Tools |
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143 | (8) |
Notes |
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151 | (4) |
Glossary |
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155 | (4) |
For Further Reading |
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159 | (6) |
Index |
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165 | (4) |
About the Subject Adviser |
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169 | (1) |
About the Writer |
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170 | |