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Summary

This book presents ten views from business coaches on how to inspire, motivate, and influence others. The chapters are filled with explanations, tips, and stories that will guide you on your journey to becoming a remarkable manager.

Table of Contents

Acknowledgements v
A Note from the Editor vii
Enlarging the Lives of Others
1(14)
Marilyn Schwader
The Greatest of These is Love
2(3)
Integrity is an Inside Job
5(2)
Serve Each Other
7(2)
Do Unto Others
9(2)
Remember the Little Things
11(4)
Soft Skills Don't Have to Be Hard!
15(20)
Connie de Veer
Conjuring the ``Hidden Springs''
16(2)
Holding Powerful Space: Belief, Intention, and Allowing
18(3)
Trust: the Touchstone of Team-building
21(3)
The Fool's Wisdom: Fanning the Creative Fire
24(4)
``In Form and Moving...''
28(2)
Questions to Process and De-brief
30(1)
A Final Word
31(4)
The Art of Saying ``No''
35(14)
Joyce Leonard
Say ``No'' and Keep Your Personal Time
36(2)
Say ``No'' to a Packed Schedule and Have Time to Work on the Business
38(2)
Say ``No'' to Attending Every Meeting that You're Asked to Join
40(2)
Say ``No'' to Becoming Tougher to be a More ``Effective'' Manager
42(2)
The Art of Saying ``No''
44(5)
Excuses: the Opiate of the Unsuccessful Responsibility Revisited and Redefined
49(20)
Schuyler Morgan
Responsibility is a Choice
52(1)
Responsibility: the Core of ``Emotional Intelligence''
53(1)
The Critical Role of Optimism
54(1)
Responsibility Means No Excuses
55(1)
Responsibility as Defined on Two Dimensions
56(2)
Results vs. Activities
58(1)
Responsibility and Maturity
59(1)
Responsibility is Relative
60(1)
Building a River of Responsibility
61(2)
Having and Living by Values People Respect
63(2)
Corporate Responsibility
65(1)
Some Final Thoughts
66(3)
A Leadership Culture: The Heart of High Performance Organizations
69(18)
Shariann Tom
John Vercelli
Mai Vu
Living in a Leadership Culture
70(2)
The Business Case for a Leadership Culture
72(2)
Another Human Link: Customer Satisfaction and Loyalty
74(2)
Foundations of a Leadership Culture
76(4)
Remarkable Management Skills
80(1)
The Road to Success
81(6)
Culture-vating
87(16)
Duane Reed
The 6 C's
88(1)
The First ``C'': Consciousness
89(3)
The Second ``C'': Communication
92(2)
The Third ``C'': Creativity
94(1)
The Fourth ``C'': Courtesy
95(2)
The Fifth ``C'': Consistency
97(2)
The Sixth ``C'': Commitment
99(1)
In Conclusion
100(3)
Becoming a Remarkable Manager
103(14)
Chuck Schultz
Certainty
103(2)
Significance
105(1)
Team/Connection
106(3)
Values/Shared Vision
109(2)
Strategic Thinking/Results Focus
111(6)
Tools for the Millennium Manager
117(14)
Claire Walsh
Top Mistakes Managers Make and Remedies to Avoid Them
122(1)
Lacks Clear Boundaries
122(1)
Fails to Provide Support
123(1)
Communicates Poorly
124(1)
Needs to be Right
125(2)
Steps Over Problems
127(4)
Lighting the Fire Within
131(16)
Ursula Pottinga
Getting Clear About the Culture You Want to Create
134(3)
Being a Role Model to Your Employees
137(1)
Overcoming Your Barriers and Defenses
138(1)
Building Trust and Influencing Others
139(2)
Lighting the Fire Within
141(6)
Communicating From Your Heart for Empowered Partnership
147(3)
Margie Summerscales Heiler
Build a Partnership
150(1)
Listen to Your Intuition
150(2)
Never Give up
152(3)
Communicate with Trust and Respect
155(1)
Actively Engage in Your Partnerships and Relationships
156(3)
Establish Goals to Eliminate Confusion
159(1)
You are Responsible for Your Results
160

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