Fire and Emergency Services Administration: Management and Leadership Practices

by Smeby, L. Charles, Jr.; Smeby, Charles L.

Edition: 1st

ISBN13: 9780763731892

ISBN10: 0763731897

Format: Paperback

Pub. Date: 2005-11-30

Publisher(s): Jones & Bartlett

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Summary

Fire and Emergency Services Administration: Management and Leadership Practices provides a comprehensive overview to prepare students to become leaders in the Fire, EMS, and Emergency Preparedness fields. With an emphasis on organizational and leadership tools for officers, managers, and administrators, this essential resource will offer valuable insight and understanding into the highly technical realm of fire and emergency services. Modeled after the Advanced Fire Administration course in the National Fire Academy's Degrees at a Distance Program, this text builds solid leadership skills. Preview two chatpers from the text online: Chapter 3 Chapter 8 Case Studies are integrated throughout the text to enhance reading, writing, research, and critical thinking skills in the areas of: Community approaches to administration Community risk management Human resource management Leading change Planning and implementation Fire and Emergency Services Administration: Management and Leadership Practices can also be used as a self-study reference by chief officers who would like to increase their knowledge and effectiveness as administrators.

Foreword	p. xi
Biography	p. xiii
The Past	p. 1
Knowledge Objectives	p. 1
Prologue to the Future	p. 1
Fire Service History	p. 1
America Burning	p. 2
Insurance Service Office (ISO) Grading Schedule	p. 2
Early Fire Prevention Codes	p. 3
Today's U.S. Fire Service	p. 3
New Trends in Fire Service Standardization	p. 4
Planning Tools	p. 4
New Trends	p. 5
Customer Satisfaction	p. 5
Federal Involvement	p. 5
U.S. Forest Service	p. 6
Emergency Services Incident Management System	p. 6
Current U.S. Fire Service Trends	p. 7
Emergency Preparedness/Management History	p. 8
U.S. Department of Homeland Security	p. 9
EMS History	p. 10
Emergency-The TV Show	p. 10
An Example of Progress in the Fire and Emergency Services	p. 10
Generation Challenges	p. 11
An Example of Progress	p. 12
Discussion Questions	p. 13
A Second Example of Progress-Maybe?	p. 13
Discussion Questions	p. 13
References	p. 14
Introduction to Administration	p. 15
Knowledge Objectives	p. 15
What Is Administration?	p. 15
Management and Leadership	p. 16
Organizational Monopoly	p. 16
The Impact of Politics on the Fire and Emergency Services Organization	p. 17
Sources of Political Power	p. 17
Characteristics of the Political Process	p. 17
The Political Challenge	p. 18
Administrative Tools for Accountability	p. 18
Rules and Regulations	p. 19
Leaders vs. Administrators	p. 20
Mission-Driven Bureaucracy	p. 20
Volunteer Fire and Emergency Services	p. 21
Career Fire Chiefs	p. 22
Ensuring Professional Administrators	p. 22
Networking	p. 23
Modern Organizational Theory	p. 24
Staff-Line Distinctions	p. 24
A New Paradigm for Staff Functions	p. 24
Supervision	p. 25
An Example of MBWA	p. 26
Bargaining Power	p. 26
Informal Organizations	p. 26
Presidential Power	p. 28
Order Compliance	p. 28
Professional Reputation	p. 29
Feedback from Staff	p. 30
The Ultimate Power	p. 31
Case Study: An Example of Policy Analysis	p. 31
Discussion Questions	p. 31
References	p. 32
Leading Change	p. 33
Knowledge Objectives	p. 33
What Is Change?	p. 33
Doomed Change Initiatives	p. 34
Vision	p. 34
A Safety Example	p. 34
Change Created by Standard Operating Procedures	p. 35
Creating Change	p. 35
Identify the Problem and Create a Sense of Urgency	p. 36
Create a Guiding Coalition	p. 39
Develop a Vision and Strategy	p. 41
Communicate the Change Vision	p. 42
Jump Over Barriers	p. 43
Create Short-Term Wins	p. 44
Be Prepared for Resistance	p. 45
Finalize and Institutionalize the Change	p. 45
A Final Word about Leading Change	p. 46
Case Study: Leading by Example	p. 46
Discussion Questions	p. 47
References	p. 47
Financial Management	p. 48
Knowledge Objectives	p. 48
What Is a Budget?	p. 48
Line Item Budgets	p. 48
Methods of Increasing Revenues	p. 49
Property Taxes	p. 49
Income Taxes	p. 50
Sales Taxes	p. 50
Other Taxes and Fees	p. 50
Borrowing	p. 51
Basic Economic Theory and the Relationship to Government Finance	p. 52
Budget Process and Planning	p. 53
The Role of the Fire and Emergency Services Financial Manager	p. 54
Voting and Public Choice	p. 55
Bureaucrats and Other Agency Managers: The Competition	p. 56
Cost-Benefit Analysis	p. 57
Funding	p. 57
Taxes	p. 58
Tax Incidence Analysis: Who Bears The Tax Burden?	p. 59
Fairness and the Tax System	p. 60
Tax Avoidance and Evasion	p. 60
Fairness	p. 62
Economic Impacts of Taxes on the Fire and Emergency Services Organization	p. 62
Alternative Funding Sources in the Fire and Emergency Services	p. 64
Purchasing and Procurement Processes	p. 65
Budget Reconciliation	p. 66
Accountability and the Audit Process	p. 68
Fiduciary Audits	p. 69
Strategies to Counteract Adverse Economic Impact	p. 69
Case Study: A Master at His Art (Page, 1998)	p. 71
Discussion Questions	p. 72
References	p. 72
Human Resources Management	p. 73
Knowledge Objectives	p. 73
The Most Valuable Resource	p. 73
Human Resources or Personnel Office	p. 73
Diversity	p. 74
The University of Michigan's Affirmative Action Case	p. 75
Diversity Selection in Practice	p. 75
Diversity Sensitivity Training	p. 76
Recruitment and Selection	p. 76
Fire and Emergency Services Workforce Issues	p. 77
Legal Issues	p. 77
Hiring Issues	p. 77
Reference Checks	p. 78
The Financial Impact of Lawsuits	p. 78
Recent Supreme Court Cases	p. 78
Civil Rights	p. 79
Family Leave	p. 79
Injuries on the Job	p. 80
Light Duty	p. 80
Drug and Alcohol Testing	p. 81
Sexual Harassment	p. 81
Dating Policies	p. 82
The Americans with Disabilities Act (ADA)	p. 82
The ADA and Hiring Practices	p. 82
Pregnancy Issues	p. 83
Fair Labor Standards Act (FLSA)	p. 83
Insubordination	p. 84
Silencing Complaining Employees without Violating the Law	p. 84
Pubic Sector Discipline	p. 84
Fair, Reasonable, and Evenly Enforced Discipline	p. 85
Probationary Period	p. 85
Terminations	p. 86
Constructive Discharge	p. 86
State and Local Laws	p. 86
Common Law	p. 87
Job Analysis	p. 87
Validation	p. 87
Job Classification	p. 89
Recruitment	p. 90
The Selection Process	p. 90
Public Sector Unions	p. 91
Strikes and Job Actions	p. 91
Bargaining Units	p. 91
Local Government Representatives	p. 92
Grievances	p. 92
Progressive Labor Relations	p. 92
Getting to Yes	p. 93
Motivation	p. 93
Choose Your Own Case Study	p. 94
New Officer	p. 94
Discussion Questions	p. 94
References	p. 94
Customer Service	p. 96
Knowledge Objectives	p. 96
Overview	p. 96
What Is Private? What Is Public?	p. 96
Justification for Government Intervention	p. 97
Public Preference Surveys	p. 97
Community Demographic Changes	p. 98
Expanded Services	p. 98
Fire Suppression: Response Time	p. 99
Fire Prevention	p. 100
Home Fire Sprinkler Systems	p. 101
Fire Safety Inspections	p. 102
Enforcement of Fire Safety Codes	p. 102
Home Inspection Programs	p. 103
Preventive Medicine	p. 103
Customer Service at Emergencies: The Extra Mile	p. 104
Case Study: Tragedy Strikes	p. 104
Discussion Questions	p. 104
References	p. 105
Training and Education	p. 106
Knowledge Objectives	p. 106
Overview	p. 106
Knowledge and Cognitive Skills	p. 108
Higher Education	p. 109
Professional Development	p. 109
Recertification	p. 110
Standard Operating Procedures	p. 110
Consistency and Reliability	p. 111
Developing SOPs	p. 111
Regional Approaches to Training	p. 111
Training to Fit a Need: An Example	p. 112
Other Ongoing Considerations for Hazardous Materials Teams	p. 113
Initial Fire Attack: Training Goals	p. 114
Company Officer Education and Training	p. 114
Chief Officer Education	p. 115
Quality Service	p. 115
Case Study: Would Training Have Made a Difference in This Tragedy?	p. 116
Discussion Questions	p. 116
References	p. 116
Health and Safety	p. 117
Knowledge Objectives	p. 117
Overview	p. 117
NFPA Safety and Health Standard	p. 117
NFPA 1500	p. 118
Fire Apparatus Crash Prevention	p. 119
Vehicle Operation Laws and Liability	p. 120
Safety Priorities	p. 121
Physical Fitness	p. 122
A Common Sense Approach to Fire-Fighter Physical Fitness	p. 123
Federal Safety Regulations	p. 124
Joint Labor-Management Wellness/Fitness Initiative	p. 124
The Rest of the Big Picture	p. 125
Safety Facts and Studies	p. 125
Case Study: Injuries on the Job	p. 125
Discussion Questions	p. 126
References	p. 126
Government Regulation, Laws, and the Courts	p. 127
Knowledge Objectives	p. 127
Government Regulations	p. 127
Justification for Government Regulation	p. 128
Is Government Justified in Regulating Fire and Emergency Services Agencies?	p. 129
Federal Regulation	p. 129
Democratic Accountability versus Administrative Discretion	p. 130
Controversial Policy Decisions	p. 130
Administrative Rule Making	p. 130
Politics of Administrative Choice	p. 131
NFPA Codes and Standards	p. 131
The Federal Rule-Making Process	p. 132
Proposals and Comments on Codes, Standards, and Regulations	p. 133
State Regulations	p. 133
State and Local Building/Fire Codes	p. 133
Local Regulations	p. 134
Zoning Regulations	p. 134
Union Contracts	p. 135
Governments Regulate Using Taxes and Fees	p. 136
Fire Service Laws and Regulations	p. 137
OSHA 29 CFR 1910.146: Permit-Required Confined Spaces	p. 137
OSHA 29 CFR 1910.134: Respiratory Protection	p. 137
OSHA 29 CFR 1910.1030: Occupational Exposure to Bloodborne Pathogens	p. 138
OSHA 29 CFR 1910.120: Hazardous Waste Operations and Emergency Response (HAZWOPER)	p. 138
OSHA 29 CFR 1910.156: Fire Brigades	p. 138
OSHA's General Duty Clause	p. 139
NFPA Standards	p. 139
NFPA 1710, Standard for the Organization and Deployment of Fire Suppression Operation, Emergency Medical Operations, and Special Operations to the Public by Career Fire Departments	p. 139
Regulations Dealing with Hiring and Personnel Issues	p. 141
The National Highway Traffic Safety Administration (NHTSA)	p. 142
Legal and Court Issues	p. 142
The Court System	p. 142
Attorneys	p. 143
Legal Aspects of the Fire and Emergency Services	p. 143
Checklist on Legal Issues	p. 144
Discussion Questions	p. 144
References	p. 145
Ethics	p. 146
Knowledge Objectives	p. 146
Ethical Behavior	p. 146
Justification	p. 146
Moral Obligations of Public Roles	p. 147
Duty to Obey	p. 148
Ethics of Cost-Benefit Analysis	p. 148
Consequences	p. 149
Unintentional Miscommunications	p. 150
Lying and Free Choice	p. 150
Self-Defense	p. 151
Professional Ethics	p. 151
The Noble Lie	p. 152
An Example of a Tough Ethical Choice	p. 152
Ethical Tests	p. 152
Automatic Sprinklers	p. 153
Discussion Question	p. 153
Call Response	p. 153
Discussion Questions	p. 153
References	p. 154
Public Policy Analysis	p. 155
Knowledge Objectives	p. 155
Decision Theory	p. 155
Strategic Planning	p. 156
Linking Policy Analysis to Budgeting	p. 156
Budget Process Benefits	p. 157
What Are Outcomes?	p. 157
Response Times	p. 158
Staffing Levels of First Unit to Arrive	p. 158
Increased Productivity	p. 159
Statistics	p. 159
Consensus Building	p. 161
The Process for Consensus Building	p. 162
Public Policy Presentations	p. 163
Using Case Studies	p. 164
Formal Policy Analysis	p. 165
Cost-Benefit Analysis	p. 166
Program Analysis	p. 166
Future Planning	p. 167
An Example: Staffing Policy	p. 168
Policy Analysis Reference Sources	p. 169
ISO Fire Suppression Grading Schedule	p. 170
Changing Social Perspective	p. 173
Different Generations	p. 173
Empowering Employees	p. 174
Consultants	p. 174
Health Care Spending	p. 175
Discussion Questions	p. 176
The Quint Concept	p. 176
Discussion Questions	p. 177
Smoking Ban	p. 177
Discussion Questions	p. 178
Is Rural Public Fire Protection Effective?	p. 178
Discussion Questions	p. 179
General Discussion Questions	p. 179
References	p. 180
The Future	p. 181
Knowledge Objectives	p. 181
Persistent Sense of Urgency for Change	p. 181
Measuring Performance	p. 181
Hiring and Promoting Team Players	p. 182
Broad-Based Empowerment	p. 182
Technological Impacts on Fire and Emergency Services	p. 182
Progressive Organizations	p. 183
America at Risk	p. 184
Higher Education	p. 184
Professional Status: The Future of Fire Service Training and Education	p. 185
Homeland Security	p. 185
Who Are We Today?	p. 186
Some Good Advice	p. 187
A Final Piece of Advice	p. 188
References	p. 188
Bibliography	p. 189
Index	p. 193
Credits	p. 205
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