The Everything Managing People Book
by McClain, GaryEdition: 2nd
Format: Paperback
Pub. Date: 2007-01-01
Publisher(s): Adams Media Corp
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Summary
Whether you're a first-time manager or a seasoned professional, you know that a motivated, productive, and fulfilled team is your most important asset. Completely updated and revised, The Everything[Registered] Managing People Book, 2nd Edition arms you with all you need to create a winning team, including straightforward advice on hiring and firing, leadership, delegation, and effective feedback.
Author Biography
Gary McClain, Ph.D., is the director of research at Sachs Communications Group, Inc.
Table of Contents
| Top Ten Concerns of Todays Managers | p. x |
| Introduction | p. xi |
| You're a Manager! | p. 1 |
| Stepping Up to the Challenge | p. 2 |
| You Set the Tone | p. 3 |
| Your Role As a Leader | p. 5 |
| Living Within Your Limitations | p. 11 |
| It Can be Lonely in the Middle | p. 12 |
| Finding Your Place | p. 15 |
| Managing Former Coworkers | p. 16 |
| Replacing a "Bad" Manager | p. 19 |
| Replacing a "Good" Manager | p. 22 |
| Rebuilding a Work Group | p. 23 |
| Riding the Waves of Change | p. 25 |
| A Manager's Many Roles | p. 27 |
| Coach: Bringing Out the Best in Others | p. 28 |
| Mentor: Trusted Guide | p. 29 |
| Teacher: Imparting New Skills | p. 30 |
| Parent: Setting Limits | p. 32 |
| Mediator: Finding Balance | p. 34 |
| Cheerleader: Rallying the Troops | p. 35 |
| What Companies Want | p. 31 |
| What Companies Care About | p. 38 |
| Responsibility and Accountability | p. 41 |
| Keeping Good People | p. 43 |
| Turning Around Counterproductive Behavior | p. 45 |
| What Works for Them Works for You | p. 47 |
| What Employees Want | p. 49 |
| What Employees Expect from Their Jobs | p. 50 |
| What Employees Expect from Their Managers | p. 51 |
| Money Matters | p. 53 |
| Consistency Is the Key | p. 54 |
| Stay Connected | p. 56 |
| What Managers Want | p. 57 |
| Great Expectations | p. 58 |
| Your Learning Curve | p. 60 |
| What Managers Want from Employees | p. 61 |
| How Managers Succeed | p. 64 |
| Are You Bridging the Gap or Stuck in the Middle? | p. 65 |
| Glass Ceilings and Dead Ends | p. 67 |
| Make the Most of Your Opportunities | p. 68 |
| Today's Workplace | p. 71 |
| Flextime | p. 72 |
| Telecommuting | p. 72 |
| Job Sharing | p. 73 |
| Comfort Means Productivity | p. 77 |
| Workplace Decor and Decorum | p. 79 |
| Safety and Security | p. 81 |
| Technology Rules | p. 85 |
| The Digital Work World | p. 86 |
| Telework | p. 89 |
| E-Mail Etiquette | p. 92 |
| Web Surfing | p. 93 |
| Confidentiality and Workplace Privacy | p. 95 |
| Work Styles | p. 97 |
| Channeling Creative Energy | p. 98 |
| The Need for Structure | p. 102 |
| Workaholic: Corporate Culture or Individual Personality? | p. 105 |
| Running in the Wrong Direction | p. 107 |
| The Influences of Your Work Style | p. 108 |
| Work Group Dynamics | p. 111 |
| Effective Teamwork | p. 112 |
| Where Do You Fit In? | p. 113 |
| System Versus People Problems | p. 116 |
| When Personalities Collide | p. 118 |
| Resolving Conflicts | p. 119 |
| Getting the Work Done | p. 121 |
| A Comfortable Workplace | p. 122 |
| Realistic Goals | p. 124 |
| Employee Participation | p. 125 |
| Support Individual Growth | p. 126 |
| Managing Manipulation | p. 127 |
| Job Description Boundaries | p. 129 |
| Communication and Feedback | p. 133 |
| Translating Body Language | p. 134 |
| The Importance of Listening | p. 135 |
| Daily Interactions With Your Employees | p. 137 |
| The Open Door Policy | p. 139 |
| The Feedback Loop | p. 141 |
| Communication Through Writing | p. 143 |
| Productive Meetings | p. 147 |
| Meeting Basics | p. 148 |
| Who Should Attend? | p. 150 |
| It's All about the Agenda | p. 151 |
| Shaping Interactions | p. 153 |
| Productive Disagreement | p. 156 |
| Follow Up and Follow Through | p. 160 |
| Performance Standards and Evaluation | p. 161 |
| The Relationship Between Performance and Evaluation | p. 162 |
| Performance Evaluation Structures | p. 165 |
| Identify Performance Issues | p. 168 |
| Job Performance Coaching | p. 170 |
| Timely Follow-Up | p. 174 |
| Diversity, Fairness, and Equal Opportunity | p. 177 |
| Respect Differences | p. 178 |
| Generations Apart | p. 179 |
| Gender Neutrality | p. 181 |
| What Is Fairness? | p. 184 |
| Recognizing and Nurturing Potential | p. 187 |
| The Risks of Playing Favorites | p. 189 |
| Promoting and Miring | p. 191 |
| The Right Start | p. 192 |
| The Job Description | p. 194 |
| Applications, Resumes, and References | p. 195 |
| Interview Basics | p. 196 |
| The Interview from Start to Finish | p. 199 |
| The Offer: Let's Make a Deal! | p. 202 |
| Downsizing, Layoffs, and Firing | p. 203 |
| When You're the Bearer of Bad News | p. 204 |
| Big Picture: Restructuring and Downsizing | p. 205 |
| Small Picture: Individual Failings | p. 207 |
| The Difference Between a Mentor and an Enabler | p. 209 |
| The Right Way to Help Out | p. 210 |
| Firing an Employee | p. 212 |
| Handling the Fallout With Other Employees | p. 214 |
| Following the Rules | p. 217 |
| Why Workplace Policies Are Important | p. 218 |
| Employment Laws and Regulations | p. 219 |
| A Safe Workplace | p. 221 |
| Equity and Fairness | p. 222 |
| Family Matters | p. 228 |
| Personal Accountability | p. 230 |
| Socializing at Work | p. 233 |
| Workplace Personalities and Office Politics | p. 234 |
| Where to Draw the Line | p. 236 |
| Workplace Relationships | p. 237 |
| Workplace Romance | p. 241 |
| Office Parties and After-Hours Events | p. 245 |
| Check Your Baggage at the Door | p. 249 |
| It's Not Me, It's You | p. 250 |
| Angry Employees | p. 251 |
| Angry Managers | p. 255 |
| Managing Your Stress | p. 257 |
| Identifying Stress in Your Work Group | p. 259 |
| Guiding Your Own Career | p. 263 |
| Keep Your Skills Sharp | p. 264 |
| Stay Ahead of the Technology Curve | p. 267 |
| Learn to Read the Writing on the Wall | p. 267 |
| Change Is the Only Certainty | p. 270 |
| Keep Looking Forward | p. 274 |
| Glossary | p. 275 |
| Resources | p. 279 |
| Index | p. 283 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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