| Preface |
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xv | |
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PART I: E-MARKETING IN CONTEXT |
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1 | (67) |
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1 | (20) |
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2 | (1) |
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2 | (1) |
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How Does E-Marketing Relate to E-Business? |
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3 | (1) |
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3 | (4) |
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E-Marketing Is Bigger Than the Web |
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4 | (1) |
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E-Marketing Is Bigger Than Technology |
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5 | (2) |
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E-Marketing Past, Present, and Future |
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7 | (11) |
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The ``E'' Drops from E-Marketing |
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9 | (1) |
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Marketing Implications of Internet Technologies |
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9 | (1) |
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10 | (2) |
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12 | (1) |
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13 | (5) |
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18 | (1) |
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19 | (1) |
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20 | (1) |
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21 | (23) |
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22 | (1) |
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23 | (1) |
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Environment, Strategy, and Performance |
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23 | (1) |
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24 | (1) |
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From Strategy to Electronic Strategy |
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24 | (1) |
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From Business Models to E-Business Models |
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25 | (1) |
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26 | (8) |
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27 | (1) |
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Menu of Strategic E-Business Models |
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27 | (3) |
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30 | (4) |
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34 | (7) |
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35 | (1) |
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36 | (1) |
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Applying the Balanced Scorecard to E-Business and E-Marketing |
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36 | (3) |
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Balanced Scorecard for Raytheon's E-Business |
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39 | (2) |
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41 | (1) |
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42 | (2) |
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44 | (24) |
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45 | (1) |
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Overview of the E-Marketing Planning Process |
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46 | (1) |
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Creating an E-Marketing Plan |
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46 | (3) |
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47 | (1) |
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The Venture Capital E-Marketing Plan |
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47 | (2) |
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A Seven-Step E-Marketing Plan |
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49 | (11) |
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Step 1---Situation Analysis |
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50 | (1) |
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Step 2---E-Marketing Strategic Planning |
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51 | (2) |
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53 | (1) |
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Step 4---E-Marketing Strategies |
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53 | (2) |
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55 | (2) |
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Step 5---Implementation Plan |
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57 | (1) |
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58 | (1) |
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59 | (1) |
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60 | (1) |
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60 | (8) |
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End of Part I E-Marketing in Context |
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61 | (7) |
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PART II: E-MARKETING ENVIRONMENT |
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68 | (67) |
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68 | (31) |
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69 | (1) |
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Overview of Global E-Marketing Issues |
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70 | (4) |
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70 | (2) |
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72 | (1) |
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Importance of Information Technology |
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73 | (1) |
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Country and Market Opportunity Analysis |
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74 | (7) |
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75 | (1) |
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75 | (1) |
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E-Commerce Payment in the Czech Republic |
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76 | (2) |
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78 | (3) |
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Technological Readiness Influences Marketing |
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81 | (7) |
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81 | (3) |
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Internet Connection Costs |
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84 | (1) |
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Connection Speeds and Web Site Design: Broadband's Influence |
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85 | (2) |
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87 | (1) |
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88 | (2) |
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90 | (2) |
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China: Back to the Future |
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92 | (5) |
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97 | (1) |
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98 | (1) |
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99 | (36) |
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100 | (1) |
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Overview of Ethics and Legal Issues |
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100 | (4) |
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101 | (1) |
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The Problem of Self-Regulation |
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102 | (2) |
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104 | (7) |
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Privacy within Digital Contexts |
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105 | (4) |
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International Privacy Issues |
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109 | (2) |
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111 | (9) |
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111 | (1) |
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112 | (2) |
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114 | (2) |
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116 | (1) |
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117 | (1) |
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118 | (1) |
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118 | (2) |
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120 | (2) |
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122 | (3) |
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Online Governance and ICANN |
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122 | (1) |
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122 | (1) |
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123 | (2) |
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125 | (1) |
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126 | (9) |
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End of Part II E-Marketing Environment |
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127 | (8) |
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PART III: E-MARKETING STRATEGY |
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135 | (105) |
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135 | (34) |
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136 | (1) |
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137 | (2) |
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Marketing Knowledge Management |
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139 | (22) |
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The Electronic Marketing Information System |
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140 | (1) |
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Source 1: Internal Records |
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141 | (2) |
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143 | (1) |
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144 | (6) |
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150 | (11) |
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Other Technology-Enabled Approaches |
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161 | (1) |
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Client-Side Data Collection |
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161 | (1) |
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Server-Side Data Collection |
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161 | (1) |
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162 | (1) |
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Marketing Databases and Data Warehouses |
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163 | (1) |
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Data Analysis and Distribution |
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164 | (2) |
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165 | (1) |
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Knowledge Management Metrics |
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166 | (1) |
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167 | (1) |
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168 | (1) |
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169 | (20) |
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170 | (1) |
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Consumers in the Twenty-First Century |
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170 | (2) |
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Inside the Internet Exchange Process |
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172 | (15) |
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172 | (2) |
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174 | (1) |
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Social and Cultural Contexts |
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175 | (2) |
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177 | (1) |
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Individual Characteristics and Resources |
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177 | (2) |
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179 | (4) |
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183 | (1) |
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183 | (4) |
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187 | (1) |
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188 | (1) |
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Segmentation and Targeting Strategies |
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189 | (26) |
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190 | (1) |
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Segmentation and Targeting Overview |
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190 | (1) |
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191 | (3) |
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192 | (1) |
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193 | (1) |
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194 | (1) |
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Market Segmentation Bases and Variables |
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194 | (18) |
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195 | (1) |
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Important Geographic Segments for E-Marketing |
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196 | (1) |
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196 | (2) |
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198 | (3) |
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201 | (4) |
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205 | (2) |
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207 | (5) |
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Targeting Online Customers |
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212 | (1) |
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213 | (1) |
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214 | (1) |
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Differentiation and Positioning Strategies |
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215 | (25) |
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216 | (1) |
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Differentiation Dimensions |
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217 | (3) |
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217 | (1) |
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218 | (1) |
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219 | (1) |
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Personnel Differentiation |
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219 | (1) |
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219 | (1) |
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220 | (1) |
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Differentiation Strategies |
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220 | (3) |
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Site Environment/Atmospherics |
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221 | (1) |
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Making the Intangible Tangible |
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222 | (1) |
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222 | (1) |
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Efficient and Timely Order Processing |
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222 | (1) |
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222 | (1) |
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Customer Relationship Management |
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222 | (1) |
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223 | (1) |
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Bases and Strategies for Positioning |
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223 | (4) |
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Product or Service Attribute |
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224 | (1) |
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224 | (1) |
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224 | (1) |
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225 | (1) |
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225 | (1) |
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225 | (2) |
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227 | (1) |
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227 | (1) |
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228 | (12) |
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End of Part III E-Marketing Strategy |
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229 | (11) |
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PART IV: E-MARKETING MANAGEMENT |
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240 | (168) |
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240 | (22) |
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241 | (1) |
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Many Products Capitalize on Internet Properties |
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241 | (2) |
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Creating Customer Value Online |
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243 | (1) |
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243 | (10) |
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243 | (1) |
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244 | (7) |
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251 | (1) |
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252 | (1) |
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E-Marketing Enhanced Product Development |
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253 | (4) |
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253 | (1) |
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254 | (1) |
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Internet Properties Spawn Other Opportunities |
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255 | (1) |
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New-Product Strategies for E-Marketing |
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255 | (2) |
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A Taxonomy for Internet Products |
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257 | (3) |
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258 | (2) |
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260 | (1) |
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261 | (1) |
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262 | (23) |
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263 | (1) |
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The Internet Changes Pricing Strategies |
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264 | (1) |
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Buyer and Seller Perspectives |
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264 | (14) |
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264 | (3) |
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267 | (8) |
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275 | (3) |
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278 | (5) |
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278 | (1) |
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279 | (4) |
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283 | (1) |
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283 | (1) |
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284 | (1) |
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The Internet for Distribution |
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285 | (29) |
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286 | (1) |
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Distribution Channel Overview |
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287 | (1) |
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287 | (1) |
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Distribution Channel Length and Functions |
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288 | (13) |
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Functions of a Distribution Channel |
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289 | (4) |
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293 | (3) |
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296 | (3) |
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299 | (2) |
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Channel Management and Power |
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301 | (1) |
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Classifying Online Channel Members |
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302 | (8) |
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303 | (1) |
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303 | (1) |
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303 | (1) |
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304 | (6) |
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Distribution Channel Metrics |
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310 | (2) |
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310 | (1) |
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311 | (1) |
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312 | (1) |
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313 | (1) |
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E-Marketing Communication |
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314 | (43) |
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315 | (1) |
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Overview of E-Marketing Communication Issues |
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316 | (1) |
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Integrated Marketing Communication (IMC) |
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316 | (6) |
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Marketing Communication Tools |
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317 | (1) |
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Marketing Communication Media |
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318 | (1) |
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318 | (2) |
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320 | (2) |
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Branding versus Direct Response |
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322 | (1) |
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322 | (11) |
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Trends in Internet Advertising |
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322 | (2) |
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Internet Advertising Formats |
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324 | (9) |
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Marketing Public Relations (MPR) |
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333 | (3) |
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334 | (1) |
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334 | (1) |
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335 | (1) |
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336 | (1) |
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336 | (4) |
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337 | (1) |
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338 | (1) |
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Contests, Sweepstakes, and Games |
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338 | (1) |
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339 | (1) |
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340 | (9) |
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340 | (2) |
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Permission Marketing: Opt-In, Opt-Out |
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342 | (1) |
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343 | (1) |
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344 | (1) |
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345 | (1) |
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345 | (1) |
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345 | (2) |
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347 | (1) |
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348 | (1) |
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Which Media and Vehicles to Buy? |
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349 | (2) |
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349 | (1) |
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350 | (1) |
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351 | (3) |
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351 | (1) |
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351 | (3) |
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354 | (2) |
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356 | (1) |
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Customer Relationship Management |
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357 | (51) |
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358 | (1) |
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Building Customer Relationships, 1:1 |
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359 | (1) |
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Relationship Marketing Defined |
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359 | (2) |
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361 | (1) |
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Customer Relationship Management (CRM) |
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361 | (4) |
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361 | (2) |
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363 | (2) |
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365 | (26) |
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366 | (2) |
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368 | (3) |
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Valued Customer Experience |
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371 | (1) |
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Organizational Collaboration |
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371 | (3) |
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374 | (3) |
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377 | (1) |
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378 | (7) |
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385 | (3) |
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388 | (3) |
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391 | (1) |
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391 | (17) |
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End of Part IV E-Marketing Management |
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393 | (15) |
| Appendix A Internet Penetration Worldwide in 2004 |
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408 | (5) |
| Appendix B Glossary |
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413 | (18) |
| Appendix C References |
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431 | (8) |
| Index |
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439 | |