The Complete Idiot's Guide To Etiquette

by Mitchell, Mary (Author)

Edition: 3rd

ISBN13: 9781592572618

ISBN10: 1592572618

Format: Paperback

Pub. Date: 2004-08-30

Publisher(s): Alpha

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Summary

Props to the proper!An updated and revised guide to good manners, politeness, and professionalism from one of the most civilized women on the planet, this book outlines the importance of etiquette in such social and personal situations as ending a relationship, asking forgiveness, and saying no.” This revised edition features updated information on business etiquette, workplace clothing trends, and e-mail and cell phone etiquette, along with new tips on stress and travel in a post-9/11 world.• Help on maintaining etiquette when dealing with gay marriages, adoptions, and blended families• Appeals to a variety of audiences, including 20-somethings who are entering the workforce, buying homes, and entertaining• Text has been reorganized for easier reading and reference

Author Biography

Mary Mitchell is the author of a nationally syndicated column, -ôDear Ms. Demeanor-ö and has appeared on Good Morning America, Fox Style News, and the Lifetime network. Her books include The Complete Idiot-'s Guide to Business Etiquette and Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business, which she co-wrote with etiquette superstar Letitia Baldridge.

Part 1: Mind, Body, Spirit

(28)

1 The Mind-Body-Etiquette Connection

(8)

Keeping Up with the Pace of Life

(1)

Yoga

(1)

Yoga Class Etiquette

(1)

Meditation

(1)

Spa Culture

(1)

Spa Etiquette

(1)

Locker Room Manners

(1)

Massage Manners

(2)

2 Sports Etiquette

(10)

Gym Dandies

(2)

Dress Appropriately

(1)

Keep It Clean

(1)

Making the Circuit

(1)

Trainers

(1)

The Pool

(1)

Racquet Sports

(1)

Skiing

(2)

Dress Appropriately

(1)

Basic Rules of Manners

(1)

Rules of the Trails

(1)

Accidents

(1)

Running

(1)

Biking

(1)

Rollerblading

(3)

3 Sex Etiquette

(8)

The Connection

(1)

Turning Down Sexual Advances

(1)

Protecting Yourself...and Others

(1)

Hygiene, You-Giene

(1)

Ready for This?

(1)

Turning Off What Turns You Off

(1)

Pressure Point

(1)

Can't Get No Satisfaction?

(1)

Making Improvements

(1)

Soft and Frigid

(1)

Viagra Etiquette

(1)

I Love You? You Love Me?

(1)

Talking Dirty

(1)

Morning, Noon, and Night

(1)

Former Flames

(1)

To Tell or Not to Tell

(1)

Part 2: Dining and Drinking

(64)

4 Table Manners: The Basics

(8)

Thou Shalt Not: The 10 Most Common Dining Mistakes

(2)

A Little List of No-No's

(1)

Don't Panic!

(1)

Foods from Hell

(3)

Fruits

Continental vs. American Style

(2)

5 Special Dining Situations

(14)

Braving the Baffling Banquet

(1)

The Place Setting

(1)

Braving the Baffling Buffet

(2)

Approach

(1)

Dishing

(1)

Serving Stations

(1)

Plates

(1)

Sitting Down

(1)

Standing Up

(1)

Going Uptown: Facing the Formal Dinner

(10)

Before Sitting Down

(1)

Napkins

(1)

Wine

(1)

The Seven Courses

(7)

Manners at Mickey Dee's

(2)

6 The Anatomy of a Restaurant

(8)

Cast of Characters

(1)

Mâitre d'/Host

(1)

Captain/Head Waiter

(1)

Chef

(1)

Sommelier

(1)

Bartenders and Servers

(1)

Bussers

(1)

Tipping

(1)

Toasting

(2)

Toasting Blunders

(1)

Tricky Situations

(3)

Chop Chop

(1)

Vegetarians

(2)

7 Business Heals

(8)

Getting Down to the Business of Planning a Business Meal

(1)

Ten Commandments

(1)

Dress Rehearsal

(1)

Invitations

(1)

Timing

(1)

On the Big Day

(4)

Seating

(1)

Napkins

(1)

Drinks

(1)

Ordering

(1)

Control and Damage Control

(1)

Finishing Touches

(1)

Paying Up

(1)

Taking Leave

(1)

Meeting Eating

(1)

8 The Ins and Outs of Home Entertaining

(12)

Just Do It!

(1)

Creating the Guest List

(3)

Understanding Your Motive

(1)

Excluding Friends

(1)

Men and Women

(1)

Negative Additions

(1)

Invitations

(1)

Hired Hands

(1)

The Caterer

(1)

Buying and Serving Wine

(2)

Cocktail Parties

(3)

Levels of Cocktail Parties

(1)

How Important Is Quality of the Brand for Your Party?

(1)

How to Behave

(2)

9 The Dinner Party: Freedom of Choice

(12)

The Simple Menu

(1)

Cocktails Before Dinner

(1)

Be a Mix Master

(1)

Seating

(1)

At the Table

(1)

The Meal-Beginnings and Endings

(1)

The Buffet Dinner

(1)

The Formal Dinner

(8)

Place Cards

(1)

Menu Cards

(1)

Setting the Formal Table

(2)

Serving the Meal

(1)

After Dinner Coffee

(2)

Part 3: Home and Community

(38)

10 Manners Begin at Rome: The Fundamental First Steps

(14)

The Most Basic Rules and Why

(1)

Speaking of Respect

(1)

Alien Nations-Relations with Adults

(2)

Meeting Someone New

(1)

Breaking the Ice

(1)

Conversational Tricks

(1)

Handling Sticky Situations

(2)

First Names and Introductions

100

(1)

Table Manners

101

(2)

Frequently Asked Questions

101

(2)

Television and the Internet

103

(3)

Play Dates

106

(1)

Children and Correspondence

106

(3)

Thank-You Letters

106

(1)

Apology Letters

107

(1)

Condolence Letters

107

(1)

RSVPs

108

(1)

11 Peer Pressure and Promise

109

(14)

The ABCs of School Etiquette

110

(3)

Bullies

110

(1)

Cheating

111

(1)

New School

112

(1)

Relations with Teachers

112

(1)

The (Oh, No!) Party

113

(1)

Dances

114

(1)

Spats

114

(1)

Clueless

115

(1)

The Talk: Drugs and Other Substance Abuse

115

(1)

Behavior Between the Sexes

116

(3)

Dates

117

(2)

The Other Talk: Sex

119

(4)

The Big Question

120

(3)

12 Family Etiquette

123

(6)

How Children Learn to Be Good Partners

124

(1)

In-Laws, Aunts, and Uncles

124

(2)

Gay and Lesbian Couples

126

(1)

Adoptive Parents

127

(1)

House Rules

127

(2)

13 Neighborhood Etiquette

129

(2)

Won't You Be My Neighbor?

129

(3)

Petiquette

132

(1)

Foul Weather Friendliness

133

(1)

Let It Snow, But Don't Let It Slide

134

(1)

Environmental Etiquette

135

Part 4: Business Etiquette

131

(52)

14 Getting Started: The Corporate Culture

139

(10)

Business Booboos

140

(1)

The Job Interview

141

(3)

Be Prepared

141

(1)

The Interview

142

(1)

The Next Step

143

(1)

Business Attire

144

(5)

Hint, Hint

144

(1)

Think Before Buying

144

(1)

Details

145

(1)

Business Appointments and Functions

145

(4)

15 Introductions

149

(2)

Who's First?

150

(1)

Background Info

150

(1)

Introductions at Business Functions

150

(1)

Introducing Yourself

151

(1)

Responding to Introductions

152

(1)

Greetings

152

(2)

Standing

152

(1)

Shaking Hands

153

(1)

Hugs and Kisses

154

(1)

The Name Game

154

Coming Up Blank

155

(1)

Titles

155

16 The Arena: Etiquette in the Workplace

151

Your Co-Workers

158

(1)

Your Superiors

158

(1)

Visitors

159

(1)

Visiting

159

(1)

Doors

160

(1)

Elevators

160

(1)

Smoking

161

(1)

Electronic Etiquette

161

(3)

E-mail Minefields

161

(1)

To Send, or Not?

162

(1)

Time Is Money

163

(1)

Presenting Your E-mail

163

(1)

Proofread, Proofread, Proofread!

163

(1)

Answer, Man

164

(1)

Telephone Etiquette

164

(6)

Answering

164

(1)

Placing Calls

165

(1)

Closing a Call

166

(1)

Telephone Tag

166

(1)

Cell Phones

167

(1)

Beepers

168

(1)

Camera and Walkie-Talkie Phones

168

(1)

Voice-Mail

169

(1)

The Fax

170

(1)

E-mail Documents

170

(1)

Home Offices

170

Perceptions Are Reality

171

(1)

Making the Rules

171

(1)

Your Branch Office

172

17 Meetings: The Boardroom

115

(68)

Strategies for a Successful Meeting

175

(5)

Speak Up

177

(1)

Teleconferencing

178

(1)

As the Chair

179

(1)

Details

179

(1)

The Agenda

180

(1)

Business Cards

180

(3)

Part 5: Saying the Right Thing

183

(72)

18 It's a Small World

185

(10)

Smashing Stereotypes

186

(1)

Gracious Greetings

186

(2)

Let's Do Business

188

(1)

High Context vs. Low Context

188

(1)

Is It Time to Eat?

189

(3)

Unfamiliar Foods

190

(2)

You're in My Space

192

(1)

Making Gestures

192

(3)

19 Conflict, Compliments, and Criticism

195

(18)

The "Critical I"

195

(2)

Softening the Blow

196

(1)

The Receiving End

197

(1)

When All Else Fails-The Insult

198

(1)

The Fine Art of the Compliment

199

(1)

Caring for Your Compliment

200

(1)

Facing Cosmetic Surgery

201

(1)

Dealing with Bad News

202

(1)

Firings, Layoffs, and Demotions

203

(1)

Coping with Conflict

203

(2)

Breaking Up with Associates

203

(2)

Breaking Up with Friends

205

(1)

To Inquiring Minds: Butt Out of My Business

205

(1)

Helping Others Avoid Embarrassing Situations

206

(2)

Bad Table Manners

206

(1)

Body Odors

207

(1)

Other Embarrassing Situations

207

(1)

Other Uncomfortable Situations

208

(5)

Saying No

208

(1)

Asking for Favors

209

(1)

Apologizing

209

(1)

Stand by Me

210

(1)

Dirty Jokes

210

(3)

20 Speak Up

213

(12)

The Terror of Talk: Stage Fright

214

(3)

Getting Ready

214

(1)

The Delivery

215

(1)

The Opening

216

(1)

The Closing

217

(1)

Introducing a Speaker

217

(1)

Eulogies

217

(1)

Making Conversation

218

(3)

First Impressions

218

(1)

Opening a Conversation

219

(1)

Keeping It Going

220

(1)

Difficult Conversations: Social Karate

221

(4)

Inappropriate Questions

222

(1)

Interruptions

222

(1)

Body Language

222

(1)

Getting Away

222

(3)

21 Giving and Receiving Gifts

225

(10)

The Gift Quiz

226

(1)

E-Commerce and Registries

227

(1)

The Ease of Registries

227

(1)

Going Once, Going Twice

228

(1)

Gift Giving at Work

228

(1)

It's the Thought That Counts

228

(1)

Children and Gifts

229

(1)

Ages and Occasions

230

(4)

Babies

230

(1)

Children

230

(1)

Teenagers

231

(1)

High School Graduation

231

(1)

College Graduation

231

(1)

Wedding Showers

231

(1)

Weddings

232

(1)

Anniversaries

232

(1)

Birthdays

233

(1)

Housewarming

233

(1)

Coming to Dinner

233

(1)

Retirement

233

(1)

Returning Gifts

234

(1)

22 Dealing with the Disabled

235

Ten Enabling Tips

236

(1)

What Should We Talk About?

237

(1)

Taboo Words and Phrases

237

(1)

Wheelchair Etiquette

238

(1)

Visual-Impairment Etiquette

239

(2)

Meeting a Blind Person for the First Time

241

(1)

Hearing-Loss Etiquette

241

(1)

Speech Impairment

242

(1)

Developmental Disability

243

(1)

The Lately Disabled

243

(1)

Hospital Etiquette

244

23 Obesity Etiquette

141

(114)

Putting America on the Scales

248

(2)

Common Assumptions

250

(1)

Common Hurtful Remarks

250

(1)

Entertaining

251

(2)

Invitations to Avoid Extending

251

(1)

Making Comfortable Accommodations

252

(1)

Offering Compassionate Help

253

(2)

Advice for Obese People

Part 6: Correspondence

255

(40)

24 Letters and Notes

251

Personal Letters

257

(1)

Open and Shut: The Letter Format

258

(3)

Letter Do's and Don'ts

258

(3)

Sample Letters

261

(6)

Thank-You Letters

261

(1)

Condolence Letters

262

(1)

Congratulations Letters

263

(1)

Apology Letters

264

(1)

Dear John

264

(1)

Letters to Politicians and Other Power Brokers

265

(1)

Complaints

266

(1)

Notes

267

(3)

Openings

268

(1)

Quotes

269

(1)

Closings

269

(1)

E-mail and Netiquette

270

25 Invitations and Addressing

211

(74)

Invitations

271

(5)

Replying

272

(1)

Regrets

272

(1)

Informal Invitations

273

(1)

Formal Invitations

274

(2)

Addressing People

276

(3)

Women

277

(1)

Men

278

(1)

Signatures

278

(1)

Ambiguous Names

278

(1)

Joint Signatures

279

(1)

Addressing Envelopes

279

(2)

Doctors

280

(1)

Unmarried Couples

281

(1)

Children and Teens

281

(1)

Messrs

281

(1)

Esquire

281

(1)

Addressing Officials

281

(4)

26 Stationery

285

(10)

Paper

286

(1)

Printing

286

(1)

Personal Stationery

286

(5)

Women and Stationery

287

(1)

Men and Stationery

288

(1)

Children and Stationery

288

(1)

Monograms

288

(1)

Stationery Styles

289

(6)

Part 7: Travel

295

(30)

27 On the Road

291

(20)

Are You Ready to Travel?

298

(2)

Take Pride in Your Appearance

298

(1)

Calculate Your Finances

298

(1)

Pack Well

299

(1)

Proper Documentation

299

(1)

Don't Leave Home Without It

300

(1)

Travel Agents

300

(1)

Hotels

301

(4)

Luxury Hotels

301

(1)

Commercial Hotels

302

(1)

Room Service

303

(1)

Security

303

(1)

Checking Out

303

(1)

Motels

304

(1)

The Bed and Breakfast

304

(1)

Houseguests: How to Be a Good One

305

(2)

Travel Tipping

307

(1)

Cruise Control

307

(1)

Trains

307

(1)

Buses

308

(1)

Hotels

308

(1)

Wise Words for Women Traveling Alone

308

(3)

28 Getting There: Planes, Trains, Ships, and More

311

(14)

Airplanes

312

(3)

At the Airport

312

(1)

On Board

313

(1)

Delays

314

(1)

Luggage

315

(1)

Shipping Out

315

(3)

Extra Charges

316

(1)

Getting Ready

316

(1)

Shipboard Etiquette

317

(1)

Ship Wear

317

(1)

Auto Etiquette

318

(3)

When You're in Trouble

319

(1)

Seating Etiquette

319

(1)

Chit Chat

320

(1)

The Limousine

320

(1)

The Rented Car

320

(1)

Trains

321

(1)

Commuter Trains

322

(1)

Busing It

322

(1)

Security

323

Getting Searched

323

(2)

Part 8: Wedding Bells

325

(26)

29 Preparing for a Wedding

321

(22)

You're Engaged!

328

(6)

Oh, Grow Up

328

(1)

The Pre-Nup

329

(1)

The Ring

330

(1)

Parties

331

(1)

Showers

331

(1)

Announcements

332

(1)

Breaking Up

333

(1)

Wedding Plans

334

(9)

Wedding Expenses

334

(1)

Guest List

334

(1)

Invitations

335

(3)

Replying to Invitations

338

(1)

Wedding Announcements

339

(4)

30 The Big Day

343

(8)

The Rehearsal

343

(1)

The Rehearsal Dinner

344

(1)

The Cast of Characters

344

(2)

What to Wear

346

(1)

The Expectant Bride

346

(1)

Bridesmaids

346

(1)

The Groom

347

(1)

The Mothers

347

(1)

Guests

347

(1)

Presents

347

(1)

The Wedding Ceremony

348

(1)

Seating

348

(1)

The Processional

348

(1)

The Ceremony

348

(1)

The Recessional

349

(1)

The Receiving Line

349

(1)

Kinds of Weddings

349

(4)

Civil Ceremonies

349

(1)

Roman Catholic Weddings

350

(1)

Jewish Weddings

350

(1)

Islamic Weddings

351

(1)

Quaker Weddings

351

(1)

Military Weddings

352

(1)

Same-Sex Weddings and Commitment Ceremonies

352

(1)

Second Weddings and Stepfamilies

353

(1)

Stepparents, Stepchildren

353

(1)

Renewing Wedding Vows

354

(1)

Bending the Rules

354

Index

351

Kids

Men

Women

For You

For Your Car

For Your Home

For Your Pet

Artwork

Games

Holiday

Mascot

Outdoor/Recreation

Sporting

Graduation Gear

Graduation Gifts

Office Supplies

School Supplies

Clothing

The Complete Idiot's Guide To Etiquette

Rent Book

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eBook

Summary

Author Biography

Table of Contents

The Complete Idiot's Guide To Etiquette

Rent Book

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Used Book

eBook

How Marketplace Works:

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Author Biography

Table of Contents

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