Business and Professional Communication : KEYS for Workplace Excellence
by Kelly M. QuintanillaFormat: Paperback
Pub. Date: 2010-11-03
Publisher(s): SAGE Publications, Inc
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Summary
With Business and Professional Communication: KEYS for Workplace Excellence, authors Kelly M. Quintanilla and Shawn T. Wahl present an exciting new approach to teaching students the core concepts and techniques they will need to communicate successfully in the business world. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of today's workplace such as the negative impacts of technology, achieving work-life balance, and managing difficult people.
Table of Contents
| Preface | |
| Our Organizing Feature: KEYS for Workplace Excellence | |
| Overview of the Book: Entering, Developing, Excelling, Presenting, and Surviving in the Workplace | |
| Acknowledgments | |
| Business and Professional Excellence in the Workplace | |
| Business and Professional Excellence in Context | |
| KEYS for Workplace Excellence | |
| Defining Communication | |
| The Importance of Communication | |
| Communication: A Complex Process | |
| Principles of Communication | |
| Communication Apprehension | |
| Communication Ethics | |
| Summary | |
| Discussion Questions | |
| Terms to Remember | |
| Entering The Workplace | |
| Landing The Job | |
| The Job-Seeking Process | |
| Exploring | |
| Researching | |
| Applying | |
| Interviewing | |
| Following Up | |
| Accepting | |
| Keys to Excellence in the Job-Seeking Process | |
| Discussion Questions | |
| Terms to Remember | |
| Getting to Know Your Diverse Workplace | |
| Learning Your Workplace Culture | |
| Assimilating College Students | |
| Diversity in Your Workplace: Some Important Concepts | |
| Examples of Diversity In Professional Contexts | |
| Keys to Excellence in Getting to Know the Diverse Workplace | |
| Discussion Questions | |
| Terms to Remember | |
| Developing In The Workplace | |
| Building Relationships Through Interpersonal Communication | |
| The Importance of Layers and Listening | |
| Exploring Relationships Types at Work | |
| The Line Between Professional and Personal | |
| Professional Etiquette | |
| Keys to Excellence in Interpersonal Communication | |
| Discussion Questions | |
| Terms to Remember | |
| Strengthening Connections With Team Communication | |
| How Do Groups Differ from Teams? | |
| The Role of Communication in Team Building | |
| Sharing Leadership | |
| Problem Solving | |
| Cultivating Innovative Thinking | |
| Conflict | |
| Keys to Excellence in Team Communication | |
| Discussion Questions | |
| Terms to Remember | |
| Excelling In The Workplace | |
| Communicating Excellence With Technology | |
| Communication and Technology: Tools for Professionals | |
| Maintaining Professional Excellence Online | |
| Drawbacks of Technology | |
| Keys to Excellence With Communication and Technology | |
| Discussion Questions | |
| Terms to Remember | |
| Writing With Professional Excellence | |
| The Importance of Written Communication | |
| Types of Written Communication | |
| Keys to Excellence in Written Communication | |
| Discussion Questions | |
| Terms to Remember | |
| Leading With Professional Excellence | |
| What Is Leadership? | |
| Utilizing Power | |
| Improving Communication With Leadership Theories | |
| Hiring the Right Team | |
| Following Up and Following Through | |
| Communicating About Your Team | |
| Dealing With Difficult People | |
| Giving Feedback | |
| Managing Your Public Image | |
| Keys to Excellence in Leadership | |
| Discussion Questions | |
| Terms to Remember | |
| Presenting In The Workplace | |
| Informing and Persuading With Professional Excellence | |
| The Importance of Presenting With Professional Excellence | |
| Identifying Presentation Opportunities and Purposes | |
| Speaking to Inform | |
| Speaking to Persuade | |
| Keys to Excellence in Professional Presentations | |
| Discussion Questions | |
| Terms to Remember | |
| Designing a Speech With Professional Excellence | |
| Analyzing the Audience | |
| Analyzing the Context | |
| Researching | |
| Organizing Your Presentation | |
| Introductions | |
| Conclusions | |
| Language | |
| Keys to Excellence in Professional Presentations | |
| Discussion Questions | |
| Terms to Remember | |
| Delivering a Speech With Professional Excellence | |
| Delivering the Presentation With Professional Excellence | |
| Supporting Aids: Adding Some Bling | |
| Practice Makes Perfect | |
| Team Presentations | |
| Keys to Excellence in Professional Presentations | |
| Discussion Questions | |
| Terms to Remember | |
| Surviving The The Workplace | |
| Balancing Work and Life Through Communication | |
| The Importance of Work-Life Balance | |
| Triggers to Imbalance | |
| Strategies for Balance | |
| Keys to Excellence With Work-Life Balance | |
| Discussion Questions | |
| Terms to Remember | |
| Epilogue | |
| References | |
| Author Index | |
| Subject Index | |
| About the Authors | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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