The Basics of Performance Measurement,9780527763282

The Basics of Performance Measurement

by
ISBN13: 9780527763282
ISBN10: 0527763284
Format: Paperback
Pub. Date: 1997-04-01
Publisher(s): Productivity Pr
List Price: $12.55

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Summary

This handy guide is the perfect introduction to the core aspects of performance measurement. With clear descriptions of the various types of performance measurements, you'll be able to connect the right type of measurement to the right output--whether the purpose is to diagnose a problem or to indicate performance towards a goal. This book contains brief examples of all the types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization.

Table of Contents

1. Performance Measurement
1(8)
2. Types of Performance Measures
9(12)
3. A Family of Measures
21(16)
4. Performance Measurement Hierarchies
37(8)
5. Collection and Distribution
45(10)
6. Performance Measure Displays
55(10)
7. Putting It All Together
65(6)
Further Reading 71

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