Revised to reflect the growing importance of soft and hard technologies, as well as the rise of service organisations and the global economy, the Third Edition of Meredith & Shafer\'s Operations Management for MBAs focuses on what BAs need to know about operations in their careers. This includes: Six Sigma improvement projects Project management Enterprise resource planning Lean management Outsourcing and offshoring Supply chain management Process design and planningEmphasising the strategic role of these operations topics, the authors keep the needs of marketing, finance and other majors in mind, and show how a basic understanding of operations is important to all career paths. The text\'s streamlined coverage of key concepts makes it the perfect complement to cases and readings on OM. The Instructor\'s Manual includes suggestions for readings, cases, videos, and other course supplements. You can also use Wiley\'s Business Extra Select program to create a custom CoursePack of addtional real-world content.New to this edition New chapter on Six Sigma. Expanded coverage of ERP, lean manufacturing and outsourcing. A stronger emphasis on the strategic role of operations topics, including more strategic examples and expanded material in Ch.2: Strategy, Operations & Global Competitiveness. New appendix on Crystal Ball with two solved example problems More service examples throughout the text New international examples, as well as many revised problems and cases with international focus.

<b>Jack Meredith</b> is currently Professor of Management &amp; Broyhill Distinguished Scholar &amp; Chair in Operations at the Graduate School of Management at Wake Forest University.&#160; Dr. Meredith's research has focused on the strategic and operational problems that managers face, particularly those concerning the management of advanced technology.&#160; He received his BS and BSME at Oregon State University and his MBA and PhD at&#160;the University of California at Berkeley.&#160; Dr. Meredith has written eight books on operations management, project management and management science, including "Project Management" and "Operations Management for MBAs." He serves as outgoing editor in chief of the Journal of Operations Management. He received the school's inaugural Cowan Research Prize in 2002, the Academy of Management's 2003 Distinguished OM Scholar Award, and was inducted into the Oregon State University Engineering Hall of Fame in 2004.