This book prepares today's business people to compete and manage domestic and international diversity in an increasingly multinational business arena. The Nature of Intercultural Communication; Universal Systems; Contrasting Cultural Values; Cultural Shock; Language; Oral and Nonverbal Communication Patterns; Written Communication; Global Etiquette; Business and Social Customs; Intercultural Negotiation Process; Intercultural Negotiation Components; Laws Affecting International Business and Travel A good reference work for anyone who works internationally.

Lillian H. Chaney  is a Professor of Management Emeritus at The University of Memphis. She received both the M.S. and the Ed.D. from the University of Tennessee. She is coauthor of textbooks on business communication and office management and has published numerous articles on these topics in professional journals. She has teaching experience at a South American university and has conducted training programs on communication, corporate etiquette, and business ethics for international companies, educational institutions, and government agencies. Dr. Chaney is coauthor, with Jeanette S. Martin, of Global Business Etiquette (Praeger, 2006), The Essential Guide to Business Etiquette (Praeger, 2007), and Passport to Success (Praeger, 2009).

Jeanette S. Martin is a Professor at the University of Mississippi. She received her B.A. from Michigan State University, M.B.A. from the University of Chicago, and her Ed.D. from The University of Memphis. In addition to her extensive travel experiences, she has considerable corporate experience in both U.S. multinational corporations and foreign multinational corporations. Dr. Martin has published several articles involving intercultural business communication, education, and management information systems. Dr. Martin is coauthor, with Lillian H. Chaney, of Global Business Etiquette (Praeger, 2006), The Essential Guide to Business Etiquette (Praeger, 2007), and Passport to Success (Praeger, 2009).

Chapter 1: The Nature of Intercultural Communication    
Chapter 2: Universal Systems    
Chapter 3: Contrasting Cultural Values    
Chapter 4: Cultural Shock    
Chapter 5: Language    
Chapter 6  Oral and Nonverbal Communication Patterns    
Chapter 7: Written Communication
Chapter 8: Global Etiquette    
Chapter 9: Business and Social Customs    
Chapter 10: Intercultural Negotiation Process    
Chapter 11: Intercultural Negotiation Components    
Chapter 12: Laws Affecting International Business and Travel