Practical Information Policies offers readers a straightforward way of working out what their organization needs to know to survive and prosper, what information it requires to 'feed' its knowledge, and how people need to interact in using knowledge and information.Readers of the first edition commended it for its practical and reliable guidance. The new edition keeps this emphasis on the practical, while taking full account of key developments in ideas, practice and technology. It includes new chapters on:- People and technology: battlefield or creative interaction?- What the organization values; the contribution of knowledge and information in creating value- Knowledge and information for managing change.A complete new set of 14 case studies from the UK, Australia and Singapore illustrates and supports the principles set out.This new edition of an established classic will enable general managers, information managers and others responsible for any kind of organizational information resource to put their understanding of their organizations to work as a powerful tool in developing effective knowledge and information management strategies. For students of the information management disciplines, it will make a bridge between theory and practice as they prepare for their careers.

Elizabeth Orna has many years of experience as a practising information manager and, since 1979, as an information consultant. She lectures internationally on information management and information presentation